We take great pride in processing orders as quickly as possible. The majority of our products are handmade (with the exception of all clothing). Our "made for you" motto means we begin to make your jewelry item as soon as we receive your order. All orders are processed within 1-5 business days (excluding weekends and holidays). You will receive an email notification when your order has shipped.
DOMESTIC SHIPPING RATES & ESTIMATES
We offer Free USPS Priority Shipping for all orders $100 or more. Free Shipping will automatically be applied at checkout for all qualifying orders.
For orders less than $100, shipping charges for your order will be calculated and displayed at checkout. You will have the option to select your courier and shipping method with estimated delivery times displayed.
Please note shipping is only available in the continental United States at this time.
TRACKING YOUR ORDER
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check the status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within the estimated delivery time frame after receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
REFUNDS, RETURNS, & EXCHANGES
We accept returns up to 15 days after delivery, if the item is unused and in its original condition. Some exclusions apply. Please read our full Return Policy here: https://musesandrebels.com/pages/returns.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at firstname.lastname@example.org.